We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For additional convenience, ATEN offers rack mount kits that allow Secure KVM Switches to be installed on a rack.
Shipping + Returns
✔ Shipping is free for all orders over $100. Otherwise, the cost will be calculated at checkout.
✔ Once your product has shipped, it usually takes 4 to 6 business days.
✔ You can return your product up to 45 days after receiving your order.
Payment + Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.